FAQ

We create and sell unique handmade gift arrangements, including:

- Flower boxes and bouquets made with decorative soap flowers,

- Balloon bouquets with personalised messages,

- Customised gift sets (with chocolates, plush toys, and more),

- Soy Candles

- Special occasion packages for birthdays, thank-yous, and other celebrations.

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. If you encounter any issues, please contact us for assistance.

No - all our floral arrangements are made with high-quality soap flowers. These artificial flowers are designed to last and look beautiful for a long time.

Absolutely! You can add names, messages, or request specific colours. Just leave a note during checkout or contact us directly with your preferences.

Yes, we currently ship to addresses within the United Kingdom only.

Orders are usually processed within 1–2 business days.

Standard UK delivery takes approximately 2–5 business days.

DPD Next Day Delivery arrives the day after dispatch.

Please allow extra time during busy periods such as Valentine’s Day or Christmas.

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the courier's website.

es! You can enter the recipient’s address at checkout, and we’ll deliver the gift straight to them with your personalised message.

If your order arrives damaged, please contact us within 48 hours of receiving the item. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Our gifts require no watering or maintenance. Simply keep them away from direct sunlight and moisture to preserve their colours and shape.

Because most of our items are personalised and handmade, we do not accept returns unless the item arrives damaged. If there’s an issue, please contact us within 48 hours of receiving your order.

You can reach us via email or through the contact form on our website. We’re happy to answer any questions, assist with custom orders, or help resolve any issues.